Account Deletion
Information about deleting your Fatehawy app account
How to Delete Your Account
You can request to delete your account through the Fatehawy app by following these steps:
- 1Open the app and go to the "More" menu
- 2Tap on "Delete Account"
- 3Enter your email to confirm the request
Data That Will Be Deleted
- Profile information (name, email, phone number)
- Order history
- Saved addresses
- Shopping cart
- Notification preferences
Data That Is Retained
Financial records (invoices and payments) will be retained in compliance with the legal and regulatory requirements of the Kingdom of Saudi Arabia. These records cannot be deleted by law.
Processing Timeline
Your deletion request will be processed within 30 days of the request date. During this period, you can cancel the request by logging into your account.
Need Help?
If you encounter any issues deleting your account or have any questions, contact the technical support team.
[email protected]